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  • 📦 How is my item packaged?
    Each product is carefully packed using protective materials to make sure it arrives in perfect condition. Sustainability is important to me, so I try to reuse clean, eco-friendly packaging whenever possible.
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • 🧾 Do you offer receipts or invoices?
    Yes. You will automatically receive a digital receipt by email. If you need an official invoice or VAT document, please let me know during checkout or by email.
  • ❤️ Who is behind ZUSA?
    ZUSA is the personal project of Daniel Zaslavsky – artist, maker, and survivor of the 2023 Nova festival tragedy. Each creation is part of a healing journey and a message of resilience, beauty, and life.
  • 💰 What payment methods do you accept?
    You can pay using major credit/debit cards, PayPal, Bit (in Israel), or bank transfer (by request).
  • 🧼 How do I care for my wood & epoxy product?
    Keep away from direct sunlight and extreme heat. Wipe with a soft, damp cloth – avoid harsh chemicals. For trays or cutting boards, apply a little mineral oil every few months to maintain shine and durability.
  • 🎨 Can I request a custom piece?
    Absolutely! I love creating custom work. Whether it’s a personalized gift, a specific size, or colors that match your space – reach out via the Custom Orders page or the Contact form and we’ll plan it together.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • 🌍 Do you ship internationally?
    Yes! I offer both local (Israel) and worldwide shipping. Shipping costs and delivery times are calculated at checkout based on your location and package size.
  • 🔁 Can I return or exchange an item?
    Due to the handmade nature of my products, I don’t accept returns or exchanges unless the item arrives damaged. If there’s a problem with your order, please contact me within 5 days of receiving it and include clear photos.
  • ⏳ How long does it take to process an order?
    In-stock items: Ship within 3–5 business days. Custom orders: Usually take 2–4 weeks depending on complexity. I’ll keep you updated throughout the process.
  • 📬 What if my order is delayed or lost?
    Once your order is shipped, you’ll receive a tracking number. If your package is significantly delayed or lost, contact me – I’ll work with the shipping company to resolve the issue and make sure you're taken care of.
  • 🛍️ Are all ZUSA products handmade?
    Yes. Every item in the shop is handcrafted by me, Daniel Zaslavsky, with care, creativity, and attention to detail. Each piece is unique – no two are exactly alike.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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