Shipping & Returns
Shipping Policy
At zusa, we’re committed to delivering your handcrafted creations safely, securely, and on time. Please read our shipping policy carefully to understand how we handle your order from our studio to your doorstep.
Processing Time
All items are carefully handmade and inspected before shipping.
In-stock items: Ship within 3–5 business days.
Custom orders: Processing times vary based on project complexity. You will be given an estimated completion and shipping date upon ordering.
Shipping Locations
We currently ship to:Israel (local delivery)
Europe, North America, and most international destinations
If your country is not listed during checkout, please contact us for options.
Shipping Methods & Rates
Shipping rates are calculated at checkout based on your location and the size/weight of the item.
We offer the following shipping methods:
Local courier (Israel): 1–3 business days
International standard shipping: 7–21 business days
Express international shipping: 3–7 business days (additional cost)
All shipments include a tracking number.
Packaging
Each piece is securely packed using protective materials to prevent damage during transit. We take great care to ensure your order arrives in perfect condition.
Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply in their country. We are not responsible for delays due to customs.
Shipping Delays
While we do our best to meet shipping timelines, please note that delays can occasionally occur due to weather, holidays, or customs. We appreciate your patience and understanding.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Wrong Address Disclaimer
Please ensure that your shipping address is correct. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 5 days of delivery. We will work with you to resolve the issue, either by sending a replacement or issuing a refund, depending on the situation.
Questions?
If you have any questions about shipping, feel free to contact us at:
+972539587637
Or use our Contact page.
Return & Exchange Policy
Thank you for shopping with us. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may be eligible to return the item for a refund or exchange, subject to the terms below.
1. Returns
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Returns must be initiated within [X] days of the delivery date.
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Items must be returned in their original condition, unused, unwashed, and with all original packaging and tags attached.
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To initiate a return, please contact us at [Your Customer Service Email/Phone] with your order number and reason for return.
2. Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made items
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Perishable goods (e.g., food, flowers)
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Digital products (e.g., downloadable content)
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Final sale or clearance items
3. Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within [X] business days.
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Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item).
4. Exchanges
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email/phone].
5. Return Shipping
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Customers are responsible for the cost of return shipping, unless the return is due to a product defect or shipping error.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at [Your Contact Email or Phone Number] for any questions regarding returns or refunds.